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IT Systems Technician

Evansville, IN 47713-1298

Posted: 07/25/24 Industry: Computer Information Speciliast Job Number: 132158 Pay Rate: 21.50

Job Description

HireLevel is looking for a Tier 1 IT Systems Technician in Evansville, IN. 

New Client Alert!*
HireLevel is hiring for Tier 1 IT Systems Techs in the Evansville area for a new client located in Downtown Evansville, IN. This company has a very competitive benefits package! The ideal candidate who be a recent graduate or have other related certifications or degrees. 

Job Category: IT Help Desk, IT Software Specialists

Location: Evansville, IN

Shift: 1st: 8:00am- 5:00pm

Compensation: $21.50 - $24.00  / hour 

Similar Positions: IT Help Desk, IT Software Specialists

  • AFFORDABLE Health, Dental, Vision, and Voluntary Life Insurance that starts DAY ONE of employment!
  • 401K Employer Contribution & Match
  • Student Loan Assistance Program
  • Physical & Financial Wellness Programs
  • Generous Paid Time Off plan
  • Competitive Total Compensation Program
  • We are GROWING!! 

Responsibilities of Tier 1 IT Systems Technician:
  • Respond to technical inquiries via phone, email, text, and chat.
  • Manage Help Desk tickets within set SLA guidelines, while documenting calls, responses, and problem resolution, and escalating unresolved or advanced issues to appropriate technical personnel as required
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, reconfigure, repair, replace, and upgrade PCs, printers, copiers, iPads, laptops, Chromebooks, iPhones, virtual desktops, and other devices as needed according to the nature of the problem and warranty coverage.
  • Create, manage, and modify computer images as needed for hardware deployment. 
  • Write training manuals using clear and concise methodologies.
  • Use network tools to troubleshoot basic computer connectivity problems.
  • Review system, network, and application logs to perform problem/cause analysis.
  • Add, modify, delete users, computers, and groups within an Active Directory environment.
  • Seek ways to improve the end-user experience and optimize operations.
  • Manage inventory of IT hardware.
  • Assist in the purchasing of IT hardware, including researching hardware, recommending hardware configurations, and generating purchase orders.
  • Assist Network Engineer with network cabling of offices and IT equipment.
  • Work with Systems Administrator and/or Network Engineer on other IT related projects and tasks. 

Requirements of Tier 1 IT Systems Technician:
  • Associate's Degree in Computer Information Systems or other related degree required. 
  • Experience working in an enterprise or small business Active Directory environment preferred. 
  • Must be willing to participate in an on-call rotation with limited on-call hours. 
  • A+ or N+ certification preferred.
  • Excellent communication and time management skills with a customer service focus required. 
  • Must have a valid driver's license, proof of insurance, and qualify for Southwestern's vehicle liability insurance.
  • Candidates must pass required background checks including county/state checks, fingerprinting, CPS check, sex offender registry check, and drug screen.
  • Must have a passing score on eSkills test. 

Ways to Apply
  • Submit Application below
  • Quick Apply at www.hirelevel.com/apply
  • Call us now at 812-471-9670

Earn $50 in Referral Gift Cards!
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you $50 to say thank you! Submit your referrals at www.hirelevel.com/referral.
We are an equal opportunity employer.

HireLevel Evansville: 2007 N. Green River; Evansville, IN. 47715
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About Evansville, IN

Ready to kickstart your career in the vibrant region surrounding Evansville, Indiana? This dynamic area boasts a unique blend of rich history, stunning scenic beauty along the Ohio River, and a thriving arts and culture scene. With renowned landmarks like the Angel Mounds State Historic Site and the Mesker Park Zoo, as well as a plethora of art galleries, theaters, and the beloved Evansville Otters baseball team calling this area home, there's no shortage of activities to explore outside of work. Consider joining our team to seize the incredible growth opportunities and discover the irresistible charm of Evansville and its surrounding areas. Browse our job listings now and take the first step toward a fulfilling career in this enchanting locale.