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Member Support Representative

Bethalto, IL 62010

Posted: 06/25/24 Industry: CSR Job Number: 132025 Pay Rate: $17.00/hr

Job Description

HireLevel.is hiring for a Member Support Center Representative to work in a fast paced and team oriented environment in Wood River, IL

In the role of a Member Support Representative, the main functions of this role would be to assist members and potential members with their telephone requests by explaining services, directing phone calls and responding to problems and questions. 

Job Category: Full Time, Part Time | Contract to Hire
Hours: Monday - Friday 8:00am - 6:00pm, with rotating Saturday's 8:00am - 1:00pm
Compensation: $17/hr
Location: Wood River, IL
Similar Positions: Call Center, Customer Service, Financial Service Support

Responsibilities of a Member Support Representative:
  • Handle inbound calls
  • Assist members and potential members with requests such as:
    verifying account information, processing payments/stop payments, verifying deposits, transfer funds, troubleshoot problems with online banking
  • Answer loan questions, calculate payments and take loan applications
  • Identify cross-sell opportunities and services to members
  • Maintain member account information within computer system
  • Other job duties as assigned

Experience and Education Requirements of a Member Support Representative:
  • High School Diploma or GED
  • 1-3 years of experience within a call center environment
  • Proficient in using Microsoft Outlook
  • Understanding of financial operations and credit union products and services preferred

Skill Requirements of a Member Support Representative:
  • Listening Skills
  • Telephone etiquette
  • Relationship building
  • First level conflict resolution 
  • Ability to operate computer, utilize PC applications, and a 10-key calculator

Earn $50 in Referral Gift Cards!
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $50 gift card to say thank you! Submit your referrals at www.hirelevel.com/referral.

We are an equal opportunity employer.
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About Bethalto, IL

Ready to embark on a new career journey in the vibrant Bethalto, Illinois area? Nestled in the heart of the Midwest, this charming region offers a perfect blend of small-town charm and big-city opportunities. With prominent landmarks like the Wood River Museum and the Bethalto Arboretum, cultural hubs like the Jacoby Arts Center, and delightful local cuisine including the famous "fried chicken of the Riverbend," job seekers in Bethalto have a plethora of enriching experiences waiting for them. Join us in exploring the job opportunities in this dynamic region, where professional growth and a unique community await!