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Relocation Administrator

North Chicago, IL 60064

Posted: 01/18/19 Industry: Customer Service Representative Job Number: 47834

HireLevel is seeking a Relocation Administrator for our client located in North Chicago, IL.

Job Title: Relocation Administrator

Job Type: Full-time, Short Term Contract

Location: North Chicago, IL

Hours: Monday Friday, 9AM 6PM

Similar Jobs: Clerical, Administrative Assistant, Customer Service, Office Clerk

Job Responsibilities of the Relocation Administrator:
  • Provide exceptional professional customer service by being the first point of contact for initiating all incoming relocation requests via phone, emails and on-line submission.
  • Gather information necessary to assess how requests should be executed. Determine if requests should be processed, assigned or routed to a 3rd party based upon departmental, divisional, and corporate business initiatives.
  • Be proficient using software tools required including Manhattan, MAXIMO, Office 365 Word/Excel/PowerPoint and Snag-it.
  • Work independently to intake and process the necessary information to complete 1-5 person move requests yet understand how this role connects with the extended team and how good communication and being a team player is a necessity for success in this role.
  • Provide backup assistance to other departmental personnel as requested.

Job Requirements of the Relocation Administrator:
  • High School Diploma or GED
  • 1-3 years experience required
  • Previous experience in an SAP environment is desired
  • Maintain highest levels for service; professionalism; accuracy and efficiency as well as an appropriate sense of urgency
  • Utilize multiple systems simultaneously
  • Heavy and speedy keyboarding is required
  • Ability to handle difficult customers and to facilitate one-call resolution

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