HireLevel is contracting Technical Leads for our client, a global pharmaceuticals manufacturer with headquarters in North Chicago!
This position will Primarily serve as Salesforce technical consultant to design, build, documentation, test and deploy Salesforce applications predominantly on the Service Cloud.
Job Title: Salesforce Developer - Technical Lead
Job Category: Full-Time, 7 Month Contract
Location: North Chicago, IL
Schedule: Monday to Friday 8: 00 am to 5: 00 pm
Build custom Salesforce custom application and enhance existing service cloud functionality and support upgrading to Lightening.
Implement Salesforce applications that includes, but not limited to, Live Agent, Appointment scheduler and Workforce Management.
As a Technical Lead, participate in the requirements/design discussions, evaluate Salesforce AppExchange products and provide recommendations.
Work directly with HRIS team to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements sign-off.
Provide support to perform activities related to both Salesforce Admin, Developer and Service Cloud.
Support User Acceptance testing and hypercare Trouble shoots, analyzes, researches and resolves issues/cases.
Implement Salesforce APIs/Integrations with other SaaS products (e.G. Workday), Browser Applications and Outlook/O365, and Telephony system (CTI) and Support deploying Salesforce APIs in the browser Applications.
Track issues and risks, communicate status and escalate concerns to project management.
Must have Salesforce Advanced Developer, Admin and Service Cloud Certifications.
Strong practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, APEX and SOAP/REST Web services, SO
4+ years of experience with Salesforce.Com Service Cloud implementation projects including Lightening, Omni-Channel, Wave Analytics and Einstein functionality.