HireLevel powered by ExtraHelp is looking for a Senior Documentation Specialist in Des Plaines, IL!
Job Title: Senior Documentation Specialist
Job Category: Full-time, Long-Term Contract
Pay Rate: $37.58/hour
Location: Des Plaines, IL
Similar Positions: Documentation, Office, Record Keeping
Responsibilities of Senior Documentation Specialist:
Perform complaint handling ticket review in Pilgrim and CMSNext (our call registration platforms).
Inspecting for documentation issues in complaint records and working with teams globally to ensure tickets are corrected/updated.
Create internal records documenting the review.
Work on customer letters (communications sent to customer when they inquire about something). Issue customer communications, work to close out field action globally, and be responsible to help ensure meeting compliance of reporting timeframes.
Review tickets and ask questions regarding the customer s experience to get the necessary medical opinions we are looking for.
Requirements of Senior Documentation Specialist:
High school diploma or equivalent required.
3-5 years of related experience required.
Microsoft Office (Word, Excel) proficiency is required.
Experience using a shared drive to manage documents required.
Ability to pass client's background and drug screening requirements.
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