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Service Advisor Manager

Roxana, IL 62084

Posted: 02/12/25 Industry: Maintenance Manager Job Number: 132580 Pay Rate: $50,000-$90,000

Job Description

HireLevel is seeking an experienced Service Advisor Manager in Roxanna, Illinois. The Service Advisor Manager is a hands-on position overseeing the service department including technicians and service advisors, assisting them when needed. Experience in the fire apparatus industry is preferred and helpful but not required. 

Since 1986, our client has been dedicated to equipping emergency responders with the tools they need to protect their communities. They have been providing firefighters and emergency responders across the Midwest with best-in-class fire and rescue apparatus, gear, and tools for nearly four decades. With continued growth, they never lose sight of why they’re doing it because they understand what’s at stake.


 Benefits of Service Advisor Manager:
  • Pay: $50,000-$90,000***
  • Medical, Dental, and Vision insurance are available
  • Life and AD&D insurance
  • Term disability insurance
  • 401K with employer matching
  • 8 full and 2 half-paid Holidays per year
  • Paid time off
  • HSA
  • FSA and Dependent FSA

Essential Duties and Responsibilities of Service Advisor Manager:
  • Manage the service department including about 20 technicians, 3 service advisors, and 1 foreman
  • Assist service technicians and advisors when required
  • Respond to customer complaints
  • Explain and justify repairs to customers and insurance companies
  • Manage billing that includes controlling costs and time sensitive insurance claims

Job Requirements for Service Advisor Manager:

  • Management experience
  • Computer proficiency
  • Fire apparatus experience preferred but other industry experience will be considered
  • Effective communication, customer service and interpersonal skills
  • Technical knowledge and aptitude required
  • Problem solving sills
  • Multitasking and time management
  • CDL with a minimum of a Class B with airbrake endorsement preferred

We are an equal-opportunity employer. It is our policy to provide equal employment opportunities to all employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other protected classification protected by local, state, or federal laws.

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About Roxana, IL

Ready to embark on an exciting career journey in the vibrant area around Roxana, Illinois? Discover amazing job opportunities in this dynamic region that boasts a perfect blend of small-town charm and big-city amenities. Nestled near the bustling city of St. Louis, MO, this area offers a rich tapestry of culture, from the iconic Gateway Arch to the delicious St. Louis-style barbecue. Immerse yourself in the local art scene at the Art St. Louis gallery, catch a show at the historic Fox Theatre, or cheer for the St. Louis Cardinals at Busch Stadium. With numerous parks and recreation areas like the beautiful Horseshoe Lake State Park nearby, there's no shortage of activities to enjoy. Explore the possibilities and kickstart your career in this enchanting region – your future awaits!