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Technical Support Representative

Boca Raton, FL 33487

Posted: 07/18/19 Industry: Help Desk Job Number: 123464
HireLevel is looking for multiple Technical Support Representative in Boca Raton, FL!


Job Title: Technical Support Representative
Job Category: Contract
Contract Location: Boca Raton, FL 
Shift: Monday – Friday, 7:00 am – 3:30 pm or 3:00 pm – 11:30 pm

Responsibilities for Technical Support Representative:

  • Delivers and documents technical support solution on issues and escalates as necessary. 
  • Provides solutions to diverse technical problems and applications relating to digital control and building automation systems. 
  • Determine root cause of equipment failure (network, software, hardware, electrical issue, etc.) and run remote diagnostic scripts into IP-based devices remotely.
  • Manages customer complaints and inquiries

Requirements for Technical Support Representative:
  • Bachelor’s degree in Computer Science, Information Technology, or Business with a concentration in Information Systems preferred. 
  • Knowledge of network architecture, network operations, remote configuration, remote service/installation support. 
  • 2+ years of experience in a technical support, help desk, NOC or technical call center environment. 
  • Ability to read, comprehend, and execute documented processes/guide documents relative projects and/or service, and deliver assignments comprehensively and accurately. 
  • Experience supporting customer throughout implementation lifecycle.
  • Excellent analytical & data reporting skills. Knowledge of MS office products. 
  • Good communication skills, both oral and written. 
  • Case/Incident Management skills relative to industry standard Case Management software/tools. 
  • Bi-lingual Spanish/English a plus.

Earn $25 in Referral Gift Cards! 
If you refer someone to HireLevel and they are hired, work at least 30 days, and you are in good standing, we will send you a $25 gift card to say thank you! Submit your referrals at www.hirelevel.com/referral.

We are an equal opportunity employer.

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