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Technical Support Specialist

Houston, TX 77002

Posted: 09/20/19 Industry: Technician Job Number: 124425
HireLevel is looking for Technical Support Specialist with our client in Houston, TX! 

This position is responsible for Providing TAM level service to our higher profile customers. Provide onsite support for critical issue resolution.

Job Category: Full-Time
Location: Houston, TX
Compensation: Based on Experience
Similar Positions: Technician, Technical Support Coordinator 

Responsibilities of Technical Support Specialist:
  • Provide customer support and technical issue resolution via phone, email and other remote mediums   
  • Research cases, run tests, and interface with Wonderware Technical Support for Tier Two escalation    
  • Interact with Level 1 phone support and offer assistance as applicable
  • Document all customer interactions in call tracking database   
  • Write tech notes and enhancing other documentation   
  • Maintain current Wonderware technical certifications  
  • Generate Continuing Education and technical training for Level 1
  • Act as a Technical Account Manager for key Customer First accounts  

Requirements of Technical Support Specialist:
  • High School Diploma or equivalent required
  • Bachelor's Degree preferred
  • 3 years minimum experience working with Wonderware software in a technical capacity 

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We are an equal opportunity employer.
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