HireLevel is hiring a Technology Systems Administrator for a Casino Resort in Carterville, Illinois! The System Administrator is an integral member of the organization’s community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high-quality technology experience. An ideal candidate will be experienced in technology coverage and have a good working knowledge of all technology platforms.  This role is responsible for implementation, configuration, and optimization of servers, storage, network connectivity, and security systems to achieve high performance of the various business applications by tuning the infrastructure as needed.  This includes ensuring industry best practices are followed, a fault tolerant architecture is implemented, proper monitoring is put in place, and documentation is created and maintained.  

Our client is a premier gaming and destination resort company providing first-class amenities and first-class guest service in a fun environment and contributes to surrounding communities through service and development which promotes community pride and spirit. As an Elite Casino Resort, our client is happy to provide a number of benefits to their employees intended to meet the many needs of their diverse employee population. They value their teams’ wellbeing by offering a comprehensive benefits package that helps their employees get and stay healthy, plan for their future, and maintain a healthy work-life balance. 

Company Benefits & Perks:

• Pay $60,000+ per year
• Medical Insurance
• Fully Paid Life Insurance
• 401K with matching and profit sharing 
• FSA and HAS options
• Paid Time Off
• Employee discount

Duties & Responsibilities:

• Entitlement Services – Administer enterprise directory services and supporting systems infrastructure. Integrate servers, including application, database, e-mail, print, and backup servers and their associated software into enterprise systems and infrastructure.
• Procurement – Evaluate ongoing equipment needs.  Collaborate with team members to gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, and design technical solutions.  Work with Leadership to further develop ECR’s equipment lifecycle through communication, planning, and guidance.
• Deployment and Patch Management - Utilize and support deployment systems to remote control and administer assets, deploy operating systems, applications, and network protection. Make a continuous effort to identify software vulnerabilities and apply security patches as well as deliver operating system patch management.  Implement and test physical and virtual server installations, upgrades, maintenance fixes, and vendor-supplied patches.        Design, plan, configure, and implement server installations, upgrades, maintenance fixes, and vendor-supplied patches.  
• Ticket Handling – Point of escalation for advanced technical needs ensuring that key findings / developed solutions are well documented. Assist with network, telecommunication, systems, and security related projects and operational duties. 
• On call duties – Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events. Act as point of escalation as needed.
• Monitoring – Immediately respond when monitoring thresholds are exceeded to rectify the root cause.   Actively monitor power and environmental systems including physical security controls.  Recommend enhancements to monitoring systems and collaborate with team members to help improve visibility. Investigate and provide details of root cause analysis.  
• Compliance auditing – Identify and create audit procedures for regular and ongoing compliance audit review related to entitlement, logs, and security. Report on the results to determine and document compliance status.  Propose standard operating procedures.
• Point of escalation for higher technical needs.  
• Team Mentoring - Provide regular and ongoing mentoring guidance to other team members to help further develop their skills through improved evaluation and diagnostic techniques and effective technical procedures. 
• Automation - Design, test, and create server installation packages related to or running on top of machine operating systems as it pertains to implementations and vendor-supplied patches including documenting the end result / solution.
• Enterprise Solutions – Plan, implement, administer, and monitor enterprise servers, systems, network, and telecommunications environments for voice and data communication.  Technical subject matter expert to other teams in support of common business goals and best practices.  Work with customers, teammates, and vendors to communicate requirements.
• Collaborate at every level with other teams and perform other related duties as needed.
• Other related duties as needed for the Technology Department.
• Monitor capacity utilization and participate in the design of new systems, business applications, and related hardware.

• Participate in key process improvements as they relate to all infrastructure technologies.
• Comprehensive knowledge of company internal controls and standard operating procedures.
• Assist with implementing strategies for integrating disparate operating environments.
• Conduct independent research for hardware, software, and protocols in support of procurement and development efforts.
• Promote and incorporate the company’s mission, vision, and core values.  

Requirements:

• Associate’s degree (A.A.) 2-4 years of College or Technical Training at an accredited institution in the field of computer science or management information systems 
• Certifications in Cisco Systems, VMWare, Citrix, SAN technologies, Microsoft Exchange, Microsoft Systems Center, Enterprise Backup and Recovery, and Microsoft Windows Server are highly desired
• Minimum of 3-5 years equivalent work experience in a technically critical position responsible for administering server, network, and storage environments.
• Subject matter expert of two IP Telephony, two Network, and two Systems Technologies. 
• Demonstrated comprehensive knowledge of computer hardware, software, and peripheral equipment.

• Accomplished in computer troubleshooting and imaging.  
• Demonstrated comprehensive knowledge of patch management in a Microsoft windows operating system environment.
• Demonstrated comprehensive knowledge of network monitoring, port level access, equipment replacement with configuration. 
• Demonstrated comprehensive knowledge of IP phone replacement, configuration, and system monitoring. Experienced working in Cisco Unified Communications systems preferred. 
• Demonstrated comprehensive knowledge of entitlement working in a Microsoft environment using Active Directory. 
• Advanced experience building and maintaining physical and virtual server environments.  Experienced with VMWare preferred. 
• Demonstrated comprehensive knowledge and experience installing, configuring, and maintaining server hardware and associated network equipment, including RAID, SCSI, and I/O topologies.
• General understanding of TCP/IP, Cisco IOS, Network protocols, VoIP, firewall management, and operating system configuration.
• Demonstrated comprehensive knowledge of enterprise storage area networks and backup systems.
• Demonstrated comprehensive knowledge of load balancing, clustering, and high availability environments. 
• Experience in the gaming industry plus.
• Valid driver’s license is required to facilitate onsite support at various locations.  

Work Schedule

• Typically Monday – Friday days including holidays but may vary to include nights and weekends.
• This position will have an on-call rotation and require some after hours and weekend work as operational needs dictate.  
• Travel is required for some training.  Infrequent travel may be required to support other ECR sites. 

Our client is an equal opportunity employer. It is our policy to provide equal employment opportunities to all employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other protected classification protected by local, state, or federal laws.